Quality Guarantee
We want you to be satisfied with the quality of the products you order through WallCraft.art. If you are not satisfied with the quality of a product, please get in touch with us within 30 days of receiving the item and we will do everything we can to investigate and find a solution.
 
If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order to your customer as quickly as possible. We'd much rather fix any problems and send a replacement order to make sure your customers are happy with their orders.
 
If a replacement order is not feasible, or your customers can't wait for a new order to arrive, please indicate that when you reach out to us and we'll give you a refund.
 

Color Consistency
We use the same print machines, paper types, and work processes as our print partners to minimize color variations. However, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result, including:

    - Machine type

    - Machine settings

    - Paper types

    - Humidity in the room

    - When the machine was last cleaned
 

Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.
 
Defective or Damaged Products
If you or your end customer receive defective or damaged orders that were not caused by the content provided by you or your customer, we will cover the costs of a new order. This includes:

Damage to the delivered products

Errors in the number or quantity of the delivered products

Lack of quality of the delivered product

 Visit our Return Policy page