With production locations worldwide, you benefit from reduced shipping distances and lower emissions. Average delivery times* • Standard Shipping • 4-7 days • Express Shipping • 4-6 days *Delivery time includes us receiving your order, production and delivery to your customer. Delivery times and shipping costs are estimates and cannot be guaranteed. You will see the final costs and delivery times at checkout.

• Will I be able to track my order? Yes, you can track your orders in two ways. First, visit your dashboard, view order details, and click the shared tracking link for up-to-the-minute status. Second, check the parcel shipping status on the order screen under shipping history. The second method is easier, providing quick updates without visiting carrier tracking pages. • How can I access tracking information for my order? Access your Gelato dashboard to find all order details, including tracking information, by following these three steps: 1) Navigate to the 'Orders' page and select the order to track. 2) Click the order reference ID to view details, including product info, customer address, shipping method, dates, order status, and delivery confirmation. 3) Click 'Event History' for more details. • What shipping carriers are utilized for deliveries? We partner with 40+ shipping providers like DHL, FedEx, Royal Mail, Blue Dart, ZTO Express, etc., all over the world. Our selection of the shipping provider for your order will be based on a number of factors, such as the country of production, the country of delivery, the selected shipping method, and the total weight of your order. You can check the available shipping providers for your order at checkout. • My package was expected to arrive today, but I haven't received it. What steps should I take? At WallCraft.art, shipping refers to an unfailing and efficient shipping process, so late deliveries are a rarity, and we work hard to prevent them. Still, if your order is delayed, we recommend you wait for two business days, and if it still doesn't arrive, you can use the tracking information, like ship date and ETA, and contact the carrier for an update. Ask them if they can expedite the process and make the same-day delivery. If they are unable to help, feel free to contact our customer care, and we will do our best to resolve the issue at the earliest.

Contact us and provide a description of the problem, details about how the order was packaged, and clear pictures of the damaged item and packaging to help us expedite the process of sending a replacement order. This information is crucial for our internal reporting and helps us investigate the issue with our print and logistics partners to prevent similar incidents in the future. Please provide your order number and your contact information.

Contact us and provide a description of the problem and clear pictures of the discoloration or blemishes to help us expedite the process of sending a replacement order. This information is crucial for our internal reporting and helps us investigate the issue with our print and logistics partners to prevent similar incidents in the future. Please provide your order number and your contact information.